Go to the Returns Request page.
• Follow the instructions and select the items you want to return via the Returns Request page.
• You will get a confirmation email with the return shipping guidelines once the return request is approved.
• Do not send item(s) back through other means or without obtaining a return approval from us as your package may be sent back to you, we are not responsible for that.
You can return your item(s) within 30 days of delivery.
• Item(s) must be in its original condition.
• Item(s) must be fully sealed and unopened.
• Item(s) is not damaged or altered in any way.
• Wrong or defective item(s) is delivered to you.
• We do not provide return shipping labels.
• Shipping on returns is not free. You are responsible for all postage and packaging fees associated with your return.
• Consider buying shipping insurance for your return, we are not responsible for any lost or damaged item(s), your refund will not be approved if that happens.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original payment method, within 10 working days.
If the item/s you return are damaged or lost upon arrival, your exchange or refund will be totally void. We encourage you to buy shipping insurance for the item/s that you want to return to us. We are not responsible for any additional cost such as shipping fees, miscellaneous fees, or charges such as custom tax, etc.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the item you want and then initiate a return request by using the form above.
You can cancel your order by sending an e-mail to email@example.com requesting cancellation.
Unfortunately, an order cannot be canceled once it has been processed by our warehouse.
Therefore, we sincerely request that you only make your purchase if you are absolutely sure you want the product.